Get In Touch

Have a question or some feedback about the Loki Boy Lounge?

Get in touch with us using our contact form here. We have also answered some common questions below but if you don’t find an answer, you can also contact us by email!

Loki Boy Pet Lounge Dog Bed Premium Pet Furniture

Frequently Asked Questions

What size is the Loki Boy Lounge?

The Loki Boy Lounge is 1600mm long, 840mm wide, 400mm high (inc. mattress)

Does the Loki Boy Lounge come in other sizes?

At this stage, the Loki Boy Lounge comes in just the one size.

Does the Loki Boy Lounge come already assembled?

The timber base will be shipped to you in kit form. In the box you will find the assembly instructions. The unique easy-lock timber base requires no screws or tools making it an absolute dream to assemble! The mattress comes ready to use, simply attach the velcro pieces where indicated on the instruction sheet and you and your pooch pal will be lounging in luxury in no time!

What is the Loki Boy Lounge made from?

The Loki Boy Lounge is made from high quality materials. For the base, we use furniture grade birch ply, finished in a plant-based non-toxic wax that’s safe for animals and people. Our mattress is produced from premium furniture grade foam, finished in outdoor furniture grade water-resistant canvas cover.

What colours does the mattress cover come in?

The Loki Boy Lounge mattress cover comes in black, tan, navy and rust.

Is the canvas cover washable?

Absolutely! We understand life with dogs and know that things can get messy real quick. The canvas cover is easily removed for cleaning or washing. However we don’t recommend to tumble dry the cover. Line dry is best.

Is the Loki Boy Lounge indestructible?

We’ve worked hard to create a hard wearing and durable premium product, however the Loki Boy Lounge is not indestructible, especially if your dog is a heavy chewer, or has a fondness for chewing wood. Put it this way, if your dog has already chewed your timber furniture at home, then the Loki Boy Lounge is perhaps not the bed for your furry friend.

What payment methods do you accept?

TBA

Do you offer a warranty?

Yes! We have conducted significant research and testing of the Loki Boy Lounge and are pleased to offer a 3 year structural warranty on the timber base and a 3 year warranty on the mattress (foam insert only).

Do you offer exchanges and returns?

We do not offer an exchange or refund for general wear and tear caused by your pet. We do however offer an exchange or full refund on items that have a manufacturing defect. Please take photos of the fault and contact us at: hello@lokiboyaustralia.com.au

If you have simply changed your mind and would like to return the Loki Boy Lounge for a full refund, you must arrange and pay for all shipping costs. If you wish to exchange the mattress for another colour, it must be unopened and unused and shipping costs covered by you.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the item is in perfect condition we will process your refund to your original method of payment.
For more information, please contact us at: hello@lokiboyaustralia.com.