Get In Touch
Have a question or some feedback about the Loki Boy Lounge?
Get in touch with us using our contact form here. We have also answered some common questions below but if you don’t find an answer, you can also contact us by email!
Frequently Asked Questions
What size is the Loki Boy Lounge?
Does the Loki Boy Lounge come in other sizes?
Does the Loki Boy Lounge come already assembled?
What is the Loki Boy Lounge made from?
What colours does the mattress cover come in?
Is the canvas cover washable?
Is the Loki Boy Lounge indestructible?
What payment methods do you accept?
Do you offer a warranty?
Yes! We have conducted significant research and testing of the Loki Boy Lounge and are pleased to offer a 3 year structural warranty on the timber base and a 3 year warranty on the mattress (foam insert only).
Do you offer exchanges and returns?
We do not offer an exchange or refund for general wear and tear caused by your pet. We do however offer an exchange or full refund on items that have a manufacturing defect. Please take photos of the fault and contact us at: firstname.lastname@example.org
If you have simply changed your mind and would like to return the Loki Boy Lounge for a full refund, you must arrange and pay for all shipping costs. If you wish to exchange the mattress for another colour, it must be unopened and unused and shipping costs covered by you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the item is in perfect condition we will process your refund to your original method of payment.
For more information, please contact us at: email@example.com.
Give your furry family members the comfort they deserve!
Treat your dog to a Loki Boy pet bed today!